Legal
Purchase Policy
How membership purchases, renewals, cancellations and refunds work on Humane System Grants.
Free trial
Every new account starts with a 30-day free trial. No card is needed for the trial, and you get the full database from the first day. When the trial ends you choose a paid plan to keep access.
Plans and payment
Paid membership is billed per cycle in advance, at the price shown on the pricing page when you subscribe. You can pay by card through Stripe or through PayPal. Card details are stored by Stripe and never seen by us. Access activates as soon as your payment is confirmed.
Renewals
Your subscription renews automatically at the end of each cycle until you cancel. We email a receipt after every charge and a reminder before renewal. Receipts and invoices are also kept under Settings, Billing.
Cancelling
You can cancel at any time from Settings, Membership. Cancel at the end of the period and you keep full access until the date shown, with no refund for that period, and you can reactivate before it ends. Cancel immediately and access ends today; for card payments the unused part of the period is refunded to your card.
Changing plan
Upgrades and downgrades paid by card take effect today with a prorated charge for the rest of the period, or on your next renewal if you prefer. PayPal subscriptions switch at the start of the next billing cycle, with no proration.
Referral credit
Referral credit is applied to your next renewal automatically and does not expire. If you cancel, unused credit stays on your account.
Your data after cancelling
Grants you saved and alerts you created stay in your account if your membership lapses, so you can pick up where you left off if you resubscribe.
Questions or a refund request
Send us a message from Settings, Feedback and our team will reply within your ticket. Please include the email address on your account.